Shipping policy

Order processing

Processing time is the time needed to prepare an order for shipment. It is separate from the carrier’s delivery time.

During product launches, holidays, restocks, severe weather, or periods of unusually high demand, processing may take longer. We will notify affected customers when required.

Shipping destinations

We currently ship only within the United States. If a U.S. address or destination cannot be selected at checkout, we are currently unable to ship there.

Availability for P.O. boxes and APO/FPO addresses depends on the carrier and shipping service selected.

Shipping rates

Available shipping methods and charges are displayed at checkout. Rates may depend on the destination, package weight and dimensions, carrier and service level, order value, and promotional shipping offers.

Any free-shipping promotion is subject to its stated requirements and exclusions.

Estimated delivery times

Carrier delivery estimates appear during checkout when available. Delivery estimates begin after the order has been processed and accepted by the carrier.

Delivery estimates are not guaranteed unless the selected carrier service expressly provides a guarantee. Weekends, holidays, weather, carrier disruptions, and other conditions may affect delivery.

Order confirmation and tracking

After placing an order, you should receive an order-confirmation email. When the order ships, we will send a shipping confirmation with tracking information when tracking is available.

Tracking information may take up to 48 hours to update after a label is created.

Address accuracy and changes

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately at info@thedropclothing.com if you notice an address error. We cannot guarantee that an address can be changed after an order enters fulfillment.

Additional shipping expenses caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Shipping delays

If we learn that an order cannot ship within the promised timeframe, we will provide notice and offer any delay-consent, cancellation, or refund option required by applicable law.

If an item becomes permanently unavailable, we will cancel the affected item and issue a refund to the original payment method.

Split shipments

Items from the same order may ship separately. If an order is divided into multiple shipments, you may receive separate tracking information.

You will not be charged additional shipping solely because we divided an order into multiple packages.

Lost, missing, or delivered packages

If tracking has not updated for an unusual period or a package appears lost, contact us at info@thedropclothing.com.

If tracking shows “delivered” but you cannot locate the package, check the delivery location, mailbox, parcel locker, surrounding area, household members, neighbors, building staff, or mailroom. Allow one additional business day, then contact the carrier using the tracking number and contact us if the package remains missing.

We will help investigate with the carrier. Claims, replacements, and refunds are handled according to the circumstances, carrier findings, our published policies, and applicable law.

Damaged shipments

If an item arrives damaged, contact us at info@thedropclothing.com within 5 days of delivery.

Include your order number, a description of the damage, photographs of the item, and photographs of the packaging and shipping label. Keep all packaging until the claim is resolved.

Order cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after fulfillment has begun or a shipping label has been created.

If an order has already shipped, it will be handled under our Return or Refund Policy.

Contact

Shipping questions should be sent to:

The Drop
123 Hampton Shores Dr.
Hampton, GA 30228
info@thedropclothing.com